Privacy Policy

1. Introduction

Planeasy respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our scheduling platform.

By using Planeasy, you agree to the collection and use of information in accordance with this policy. We recommend that you carefully read this document to understand our privacy practices.

This policy complies with the General Data Protection Law (LGPD) - Law No. 13.709/2018 and other applicable legislation on personal data protection.

2. Data We Collect

We collect information you provide directly when creating an account, using our services, or contacting us. This includes: full name, email, phone, CPF/CNPJ, address, payment information, and data from your clients that you add to the platform.

We automatically collect information about how you interact with our platform, including: IP address, browser type, pages visited, access time, device used, and approximate geographic location.

We use cookies and similar technologies to improve your experience, personalize content, and analyze platform usage. You can manage your cookie preferences in your browser settings.

3. How We Use Your Data

We use your personal data to: (a) provide, maintain, and improve our services; (b) process transactions and send related notifications; (c) respond to your requests and provide customer support; (d) send administrative communications, updates, and offers.

We also use your data to: (e) personalize your platform experience; (f) conduct analysis and research to improve our services; (g) detect, prevent, and resolve technical or security issues; (h) comply with legal and regulatory obligations.

We do not use your personal data for purposes incompatible with those for which it was collected, unless we obtain your prior consent or there is a legal basis that permits such use.

4. Data Sharing

We do not sell, rent, or trade your personal data. We may share your information only in the following situations: (a) with service providers who assist us in operating the platform (payment processing, hosting, analytics); (b) when required by law or court order; (c) to protect our rights, privacy, security, or property.

All service providers with whom we share data are carefully selected and are contractually obligated to maintain the confidentiality and security of your information, using it only for the specific purposes for which it was shared.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes: SSL/TLS encryption, firewalls, access controls, regular backups, and continuous monitoring.

While we adopt best security practices, no method of internet transmission or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security, but we commit to notifying you promptly in case of any data breach.

6. Your Rights

Under LGPD, you have the following rights regarding your personal data: (a) confirm the existence of data processing; (b) access your data; (c) correct incomplete, inaccurate, or outdated data; (d) anonymize, block, or delete unnecessary data or data processed in non-compliance.

You also have the right to: (e) request data portability; (f) delete data processed with your consent; (g) obtain information about public or private entities with whom we share data; (h) revoke your consent.

To exercise any of these rights, contact us at privacy@planeasy.com. We will respond to your request within 15 business days.

You can request the deletion of your account and all your personal data at any time through the platform settings or by contacting our support.

7. Cookies and Similar Technologies

We use essential cookies for platform functionality, performance cookies for usage analysis, and functionality cookies to remember your preferences. We may also use third-party cookies for analytics (Google Analytics) and advertising.

You can control and/or delete cookies as desired through your browser settings. However, disabling certain cookies may affect platform functionality.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or prominent notice on the platform. We recommend that you review this policy regularly. Continued use of the platform after changes constitutes acceptance of the updated policy.

9. Contact

If you have questions, concerns, or requests related to this Privacy Policy or the processing of your personal data, contact us:

Email: privacy@planeasy.com | Address: [Company address] | Phone: [Contact phone] | Data Protection Officer (DPO): dpo@planeasy.com